btpro Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how btpro ("the Operator", "we", "us", "our"), operator of the online casino and sports betting platform accessible at btpro.cam (the "Platform"), collects, processes, stores, discloses and protects the personal data of individuals who register an account, visit or otherwise interact with the Platform ("Users", "Players", "you").

btpro is committed to handling personal data responsibly and in accordance with applicable data protection principles. This Policy applies to all personal data collected through the Platform, including through the website, any mobile-optimised interfaces and any communications you have with our support team.

This Policy should be read in conjunction with btpro's Terms & Conditions. By creating an Account or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree to the practices described herein, you should not use the Platform.

2 Definitions

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, national identity number, IP address and financial data.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this context, the btpro Operator.
• "Data Processor" means a third party that processes personal data on behalf of the Data Controller under a contractual arrangement.
• "KYC" means Know Your Customer — the identity and document verification process required for account and withdrawal processing.
• "AML" means Anti-Money Laundering — regulatory requirements that obligate the Operator to monitor and report certain financial activity.
• "Cookie" means a small text file stored on your device by a website for the purpose of maintaining session state, preferences or analytics data.
• "Platform" means the btpro website, associated subdomains and any related services operated under the btpro brand.

3 Data Controller Identity

The Data Controller responsible for the personal data collected via the Platform is the Operator of btpro. The Operator's legal entity details and registered jurisdiction are as specified in the Platform's licensing and legal documentation. btpro does not represent that it is regulated by any Pakistani governmental authority, the Pakistan Telecommunication Authority (PTA) or the State Bank of Pakistan. Users are responsible for assessing the legal implications of sharing personal data with an offshore operator under applicable Pakistani law.

For data-related enquiries, you may contact us via the support channels specified in clause 16.

4 Personal Data We Collect

We collect personal data in the following categories:

4.1 Registration and Account Data

When you create an Account, we collect: full legal name, date of birth, residential address (including city — which may include Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or another location), email address, telephone number and chosen username and password (passwords stored in hashed form only).

4.2 Identity Verification (KYC) Data

To comply with KYC and AML obligations, we may collect copies of identity documents including: national identity card (CNIC), passport, proof of address (utility bill, bank statement) and, where applicable, source-of-funds documentation.

4.3 Financial and Transaction Data

We collect records of deposits, withdrawals, transaction amounts in PKR or other currencies, payment method references (account or wallet identifiers, as applicable), and related financial history necessary for account management, AML compliance and dispute resolution.

4.4 Usage and Behavioural Data

We automatically collect data about how you use the Platform, including: pages visited, games played, bets placed (including sports markets such as PSL cricket, ICC tournaments, football and UFC), session duration, device type, operating system, browser type, IP address and referral URL.

4.5 Communications Data

Records of your communications with btpro's support team, including live chat transcripts and email correspondence, are retained for support quality, training and dispute-resolution purposes.

4.6 Responsible Gambling Data

Where you use responsible-gambling tools (deposit limits, self-exclusion, cool-off requests), we record the activation, modification and expiry of such restrictions to fulfil our duty of care obligations.

5 Legal Basis for Processing

btpro processes personal data on the following legal bases, depending on the purpose:

• Contract Performance: Processing necessary to open and manage your Account, process deposits and withdrawals, and deliver the services you have requested.
• Legal Obligation: Processing required to comply with KYC, AML, fraud prevention and regulatory reporting obligations under applicable law.
• Legitimate Interests: Processing undertaken for purposes including Platform security, fraud detection, analytics, service improvement and marketing communications to existing Players, where those interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent for a specific processing activity (such as optional marketing communications), you may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Vital Interests: Where processing is necessary to protect your vital interests in the context of responsible-gambling safeguarding measures.

6 How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• To create, maintain and secure your Account on the Platform;
• To verify your identity and age in accordance with KYC requirements;
• To process deposits and withdrawal requests, including PKR transactions;
• To detect, investigate and prevent fraud, money laundering, cheating and other prohibited conduct;
• To provide customer support via live chat and email in English and Urdu;
• To administer bonuses, promotions and loyalty programmes in accordance with published terms;
• To enforce our Terms & Conditions and this Privacy Policy;
• To operate responsible-gambling tools and monitor player behaviour patterns associated with problem gambling;
• To conduct Platform analytics, measure performance and improve features;
• To send account-related communications including transaction confirmations and security alerts;
• To send marketing communications to existing Players regarding offers and promotions (where consent has been given or a legitimate-interest basis applies, subject to your right to opt out);
• To comply with applicable legal and regulatory requirements, including reporting to licensing authorities where required.

7 Disclosure of Personal Data to Third Parties

btpro does not sell your personal data. We may disclose your personal data to the following categories of third party, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

• Payment and Transaction Processors: To facilitate deposits and withdrawals. These processors handle payment data in accordance with applicable payment security standards.
• Identity Verification Providers: Third-party KYC and AML service providers who assist in verifying identity documents and screening against applicable watchlists.
• Technology and Hosting Providers: Cloud infrastructure, data hosting and cybersecurity partners who process data on our behalf as Data Processors under contractual terms.
• Game and Sports Data Providers: To deliver game and sports content on the Platform, certain usage data may be shared with integrated game studios and sports-data partners under data processing agreements.
• Analytics Providers: Anonymised or pseudonymised usage data may be shared with analytics platforms to help us understand Platform performance and user behaviour.
• Legal and Regulatory Authorities: Where required by applicable law, court order, licensing authority directive or other lawful demand, we may disclose personal data to relevant governmental or regulatory bodies.
• Business Transfers: In the event of a merger, acquisition or sale of the business or its assets, personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

All third-party service providers engaged by btpro are contractually required to process personal data only for the purposes for which it was disclosed and to implement appropriate technical and organisational security measures.

8 International Data Transfers

The Platform is operated by an entity incorporated outside of Pakistan. As a consequence, your personal data may be transferred to, stored in and processed in countries outside Pakistan, including countries whose data protection laws may differ from those applicable in Pakistan. Users in Pakistan should be aware of this international dimension before providing their personal data.

Where personal data is transferred to third-party processors outside the jurisdiction of the Data Controller, btpro implements appropriate contractual safeguards, such as data processing agreements incorporating standard contractual obligations, to help ensure that your data receives adequate protection.

9 Cookies and Tracking Technologies

btpro uses the following categories of cookies and similar technologies on the Platform:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They maintain your login session, remember your in-session preferences and enable security features. They cannot be disabled without breaking core Platform functionality.

9.2 Analytical and Performance Cookies

These cookies collect anonymised data about how visitors use the Platform — which pages are visited, how long sessions last, and where errors occur. This helps us improve the Platform over time.

9.3 Functional Cookies

These cookies remember choices you make, such as your preferred language or displayed currency (e.g., PKR), to provide a more personalised experience on return visits.

9.4 Marketing and Targeting Cookies

Where consent has been provided, these cookies may be used to present relevant promotional content. You may withdraw consent for marketing cookies at any time via your browser settings or by contacting support.

You may control cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of the Platform. Note that third-party cookies set by integrated game providers or analytics tools are governed by the respective third party's own cookie policies.

10 Data Retention

btpro retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by applicable legal, regulatory or licensing obligations. In practice:

• Account and Transaction Data: Retained for a minimum of five (5) years following Account closure, as typically required under AML and gaming regulatory frameworks.
• KYC Documents: Retained for the period mandated by applicable AML legislation in the Operator's licensing jurisdiction, typically five (5) years from the date of the last transaction.
• Communications and Support Records: Retained for a minimum of two (2) years for dispute-resolution and service-improvement purposes.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymised.
• Anonymised Analytics Data: May be retained indefinitely in aggregated, non-identifiable form.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

11 Data Security

btpro implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• HTTPS/TLS encryption for all data in transit between your device and the Platform;
• Tokenisation of payment credentials — card and wallet details are never stored in plain text;
• Password hashing using industry-standard algorithms — btpro staff cannot view your password;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular security assessments, penetration testing and vulnerability monitoring;
• Incident response procedures covering detection, containment and notification in the event of a data breach.

Whilst btpro takes all reasonable precautions to protect your data, no security system is impenetrable. You are responsible for maintaining the security of your own Account credentials. If you suspect a security incident affecting your Account, please contact our support team immediately via live chat.

12 User Rights

Subject to applicable data protection law and any overriding legal obligations (including KYC/AML retention requirements), you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances, such as where you contest its accuracy.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used and machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will endeavour to respond to all rights requests within a reasonable timeframe. We may need to verify your identity before processing a request.

Please note that certain rights may be limited where we are required to retain data under applicable legal, regulatory or licensing obligations — for example, AML-mandated retention of transaction and KYC records.

13 Children and Minors

The Platform is strictly for adults aged 18 and over, or the higher minimum age required by the operator's licensing jurisdiction. btpro does not knowingly collect personal data from individuals under the applicable minimum age. If we become aware that a minor has provided us with personal data, we will take immediate steps to close the Account and delete the data.

If you believe a minor may have accessed the Platform or provided personal data, please contact us immediately via the support channels in clause 16.

14 Third-Party Payment References

References on the Platform to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and other payment service providers are provided as locally familiar contextual references for Pakistani users only. btpro does not claim that these institutions endorse, support or have verified integration with this Platform. Any data shared in connection with payment transactions is governed by both this Policy and the relevant payment provider's own privacy terms. Users should refer to those providers' policies for information on how they handle financial data.

15 Changes to This Privacy Policy

btpro reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered Users by email or through a prominent notice on the Platform. The revised Policy will take effect from the date of publication. Your continued use of the Platform after the effective date constitutes acceptance of the updated Policy.

We encourage you to review this Policy periodically. The "Last reviewed" date at the top of this page indicates when the Policy was most recently assessed.

16 Contact Us

For any questions, concerns or requests relating to this Privacy Policy, your personal data or your privacy rights, please contact btpro using the following channels:

• Live Chat: Available 24/7 from within your registered Account. This is the fastest route for account-specific privacy queries.
• Email: [email protected]  (plain text address — not a clickable link)
• Languages: Support correspondence is available in English and Urdu.

We aim to acknowledge all written privacy-related enquiries within a reasonable business period and to resolve them substantively within the timeframes required by applicable law.